ACCEPTANCE OF TERMS

The present Terms of Use constitute a legally binding agreement between you, whether acting on behalf of yourself or an entity (“you”) and (“Vapegroup s.r.o.”, “we”, “us”, or “our”), governing your access to and use of the vapeglobalstore.com website, as well as any other media form, media channel, mobile website, or mobile application related, linked, or connected thereto (collectively, the “Site”). Our registered office is located at Svätoondrejská 9, 945 01 Komárno, Slovakia, and we are registered under the VAT number of SK2121750367. By accessing the Site, you affirm that you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE, AND YOU MUST DISCONTINUE USE IMMEDIATELY.

In addition, supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated into these Terms of Use by reference. We reserve the right, at our sole discretion, to modify or amend these Terms of Use from time to time. We will notify you of any changes by updating the “Last updated” date of these Terms of Use. By continuing to use the Site after the date of such modifications or amendments, you are deemed to have accepted and be bound by the revised Terms of Use.

You acknowledge and agree that the information provided on the Site is not intended for distribution or use by any individual or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation, or which would result in us being subject to any registration requirement within such jurisdiction or country. Therefore, individuals who access the Site from other locations do so on their own initiative and are solely responsible for ensuring their compliance with any applicable local laws.

The Site is exclusively intended for use by individuals who are at least 18 years old. Therefore, persons under the age of 18 are strictly prohibited from accessing or registering for the Site.

INTELLECTUAL PROPERTY RIGHTS

Unless otherwise stated, the Site is our proprietary property, and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us. The Content and the Marks are protected by copyright and trademark laws, as well as various other intellectual property rights and unfair competition laws of the European Union, international copyright laws, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. No part of the Site or any Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever without our express prior written permission.

Subject to your eligibility to use the Site, you are granted a limited license to access and use the Site, as well as to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in relation to the Site, the Content, and the Marks.

USER REPRESENTATIONS

By accessing or using the Site, you represent and warrant that you are at least eighteen (18) years old and have the legal capacity to enter into this Agreement. Additionally, you represent and warrant that you will use the Site in compliance with all applicable laws and regulations. You further represent and warrant that any information or material that you provide to Vapegroup s.r.o. through the Site will be true, accurate, and complete, and that you will update such information as necessary to maintain its accuracy.

USER REGISTRATION

In order to access certain features of the Site, you may be required to create an account and provide certain information about yourself. You agree to provide accurate, current and complete information as prompted by the registration form and to maintain and update your information to keep it accurate, current and complete. You acknowledge that should any of your registration information be found to be false, inaccurate, not current or incomplete, Vapegroup s.r.o. reserves the right to suspend or terminate your account and refuse any and all current or future use of the Site.

PRODUCTS

We undertake every effort to present the products available on the Site with the utmost accuracy regarding their colors, features, specifications, and details. Nevertheless, we cannot guarantee that such information is infallible, comprehensive, reliable, current, or free from other discrepancies, while the electronic display may fail to represent the true colors and details of the products. Notably, all products are subject to availability, and we do not guarantee that the items will remain in stock perpetually. Moreover, we reserve the right to cease the sale of any product at any time, without prior notice. Prices for all products are subject to changes.

PURCHASES AND PAYMENT

By purchasing products via the Site, you are obligated to provide us with accurate, complete, and up-to-date account and purchase information. We may add sales tax to the price of purchases, depending on the applicable regulations. We hold the right to alter the prices at any time. Payments shall be made in Euros.

You consent to paying all charges at the then-current prices of your purchases, including any applicable shipping fees, and authorize us to charge your selected payment provider for any such expenses upon the placement of your order. We hold the right to rectify any errors or inaccuracies in pricing, even if payment has already been requested or received.

The buyer can choose one of the following payment methods:

• Payment on delivery, at the receipt of the goods.
• A surcharge may apply for cash on delivery, which can vary according to the country of delivery. Please verify the cost while ordering.
• MasterCard, Visa, Maestro, Apple Pay, Google Pay, Union Pay, and JCB credit cards are all acceptable.

We hold the right to refuse any order placed through the Site. Moreover, we may limit or cancel quantities purchased per person, per household, or per order at our sole discretion. Such restrictions may apply to orders placed by the same customer account, payment method, or billing or shipping address.

SHIPPING & WARRANTY CONDITIONS & RETURN POLICY

SHIPPING

Please ensure that the delivery address you provide is accurate and correct. Additionally, ensure that you supply the correct telephone number.

We do not accept liability for failed deliveries or lost parcels due to incorrect delivery addresses. If a parcel fails to deliver and is returned to us due to an incorrect delivery address, the buyer will receive a refund for the product price, excluding shipping costs. If the buyer wishes to have the order sent again to a different address, they must pay for shipping again.

If you request delivery personnel to leave your package at the door or any unsecured location, we cannot assume responsibility for lost or undelivered packages. Please attempt to arrange personal delivery or request that the company leaves your parcel at a nearby DEPO or shop. If your parcel arrives damaged, refuse to accept it and request that the courier provide a complaint report. This will enable us to recover the value of the lost products from the delivery company and issue you a refund.

AGE VERIFICATION POLICY FOR PRODUCT DELIVERY

The delivery company may request documentation during the delivery process to ensure that you are of legal age and entitled to purchase our products. It is an essential procedure aimed at verifying that our goods are sold responsibly and in compliance with age-restriction laws.

WARRANTY TERMS AND RETURN POLICY

It is requested that each disposable item be assessed for functionality upon receipt of the package.

There are certain products (such as the Elf Bar electronic cigarette and Juicy Jane) that are not considered durable consumer goods, and as such, have a limited lifespan. Requests for warranty claims must be submitted via email. Reporting of any defects in products can only be made at the time and place of delivery or, in the case of courier delivery, within 48 hours of receipt of the goods. Disposable items are intended for single use and cannot be repaired or tested for functionality. As a result, operational warranties can only be provided for such products 48 hours after package acceptance. In the event of a warranty claim, customers have the option of choosing replacement product(s). The customer must send a video demonstrating the product malfunction, and if confirmed, a new one will be provided free of charge, subject to availability.

The estimated number of puffs listed in the product description is a rough approximation. Suction intensity varies from individual to individual, and one puff corresponds to 0.3-0.45 seconds of suction, as indicated in the product description. Therefore, complaints regarding product capacity will not be considered. It is worth noting that battery consumption increases in low-temperature environments (below 15 degrees Celsius), which may also affect product capacity. The flashing of the lower LED indicates that the battery is nearly depleted, and we cannot accept complaints regarding this aspect. Defective electronic cigarettes will be replaced, subject to availability. If the electronic cigarette in question is out of stock, the customer has the possibility to choose a replacement one. Return shipping costs are the responsibility of the customer and must be made in the original packaging via post. The sender is responsible for any loss of the package. Claims will be processed within 15 (fifteen) working days following receipt of the claim and returned product. The aforementioned rights may only be exercised in the event of a failed delivery, and not if the fault is caused by the consumer. In case of defective product(s) you can only use this option if the product was purchased for your own use (i.e., you are not a bulk buyer). In the case of bulk purchase, we are not able to guarantee the products, in this case, you must contact the manufacturer!

The warranty described above applies solely to the product and does not extend to any damage caused by the product or other items. Defective electronic cigarettes will be replaced as soon as possible. In cases where the product is out of stock, the customer has the opportunity to redeem the price of the original order.

If you wish to return your order or individual products, you may do so within 14 days from the date of purchase. The cost of returning the product is the buyer’s responsibility. For hygiene purposes, only unopened products can be returned.

DISPUTE RESOLUTION

The subject of out-of-court proceedings for cases of disputes, or the subject for receiving consumer complaints, is the Slovak Trade Inspection (SOI), http://www.soi.sk/sk/Alternativne-riesenie-spotrebitelskych-sporov.soi. The dispute can be resolved online. The Slovak Trade Inspection, with its registered office at Bajkalská 21/A, 827 99 Bratislava 27, is also a supervisory authority over the activities of our company.