Privacy policy

BUSINESS POLICY

Seller and scope

This Business Policy explains ordering, dispatch, withdrawal, returns, complaints and personal-data handling for consumer purchases from vapeglobalstore.com. It should be read together with our Terms and Conditions. The seller and website operator is:

S DAILY TRADE s.r.o.
Registered office: Vodná ul. 2915/11, 945 01 Štúrovo, Slovakia
Company identification number (IČO): 50436864
Tax identification number (DIČ): 2120323249
VAT identification number (IČ DPH): SK2120323249
Commercial Register: District Court Nitra (Okresný súd Nitra), Section Sro, Insert No. 41313/N
Email: contact@vapeglobalstore.com

These provisions do not limit mandatory consumer rights. The seller identified in an earlier order remains the contracting party for that order; a later change of website operator does not by itself transfer earlier contracts.

Age restrictions and product availability

Age-restricted products are available only to persons aged at least 18, or the higher minimum age required in the destination country. Customers must provide accurate information and complete the age-verification checks required for their purchase and delivery. Products must not be purchased for a person below the applicable minimum age.

Availability depends on the product, destination and applicable restrictions. A product listing or country selector does not mean that every product can lawfully be supplied to every country. We will not fulfil an order where sale or delivery is prohibited or required age verification cannot be completed. We will inform the customer and refund any payment for an order that cannot lawfully be fulfilled. Our obligations as the seller are not transferred to the customer.

Please read the characteristics, nicotine content, ingredients, instructions and warnings for the particular product before ordering or using it. Nicotine-containing products contain an addictive substance. The estimated puff count is not a guaranteed lifespan; actual performance depends on the product and how it is used. This does not exclude rights relating to a defective or misdescribed product.

Ordering and contract formation

Select the product and its available options, add the required quantity to the cart, then review the cart and proceed to checkout. Before placing the order, check and correct your contact details, delivery address, selected items and quantities. The checkout shows available delivery and payment methods and the total payable.

Prices are displayed in euros and include taxes that we are legally required to collect. Applicable delivery charges are shown before the order is submitted. Use only the payment methods actually offered at checkout. Do not send card numbers, security codes or online-banking credentials to us by email.

The contract is concluded when we send an email accepting your order. An email that only acknowledges receipt is not acceptance unless it expressly confirms acceptance. The accepted order details and applicable contractual information will be provided by email or another format you can save. If an email appears to be missing, check your spam folder and contact contact@vapeglobalstore.com.

If a product is unavailable or an error is identified before acceptance, we will contact you. We will not substitute goods, change the price or add charges without your agreement. Any payment for an order we cannot accept will be refunded without undue delay.

Dispatch and delivery

For in-stock orders that have completed the required payment and verification steps, weekday orders are normally dispatched on the following business day. Orders placed after 12:00 noon on Friday, and orders placed during the weekend, are normally dispatched on Monday. If the scheduled dispatch day is a public holiday, dispatch moves to the next business day. Times refer to local time in Slovakia (Europe/Bratislava).

Dispatch means handover to the carrier. It is separate from delivery to the customer. Destination-specific carrier estimates and charges are shown in our Shipping Policy and the delivery options available before purchase. There is no universal guarantee of delivery within 24 hours. If a delay prevents us from meeting the agreed schedule, we will inform you.

Where we arrange the carrier, the risk of loss or damage remains with us until you, or a person you designate other than the carrier, physically receive the goods. Different statutory rules may apply if you independently appoint a carrier we did not offer. If a parcel is missing, incomplete, damaged or incorrect, contact us so that we can investigate and provide the appropriate remedy. You do not have to accept a coupon or store credit instead of a refund to which you are legally entitled.

Please notify us promptly if your address needs correcting. If a parcel is returned as undeliverable, we will contact you about the available next steps. Any proposed charge for another delivery will be explained before it is arranged and remains subject to your statutory rights. Non-delivery does not automatically entitle us to retain the full payment or charge arbitrary penalties. See section 6 of our Terms and Conditions for the delivery deadline and your rights if delivery is late.

Withdrawal, returns and refunds

You normally have 14 days to withdraw without giving a reason. The period ends 14 days after you, or a person you designate other than the carrier, take physical possession of the goods. If one order contains several goods delivered separately, it runs from receipt of the last item; for one item delivered in several lots or pieces, it runs from receipt of the last lot or piece.

Send a clear statement of withdrawal to contact@vapeglobalstore.com or our registered office before the period expires. You may use the optional form below, but you do not have to. You may also withdraw before delivery. Our acknowledgement is not a condition for a valid withdrawal.

Returning goods

Send the goods back within 14 days after telling us that you are withdrawing. It is sufficient to dispatch them before that period expires. You do not need our approval to exercise the right of withdrawal.

Return address:
Fullpost s.r.o. - vapeglobalstore.com
Svätého Štefana 10
943 01 Štúrovo
Slovakia

Please include your order number so we can identify the return. Pack the items safely and retain proof of dispatch. For an ordinary change-of-mind return, you bear the direct return postage cost where we informed you of this before purchase. Please do not send cash-on-delivery returns.

Different arrangements apply to defective, damaged or incorrectly supplied goods: contact us so we can arrange an appropriate return at our expense where we are responsible. For leaking devices or damaged batteries, contact us before dispatch so that a safe transport method can be arranged.

Condition of returned goods and hygiene exceptions

You may inspect goods as necessary to establish their nature, characteristics and functioning. Where the right of withdrawal applies, you may be responsible for diminished value caused by handling beyond what is necessary for that purpose. We will explain and substantiate any such claim in accordance with applicable law; statutory refunds will not be withheld or unilaterally offset against a disputed claim where that is prohibited.

The right of withdrawal does not apply to goods supplied in a sealed package that are unsuitable for return for health-protection or hygiene reasons if their seal was broken after delivery. This exception applies only to products that actually meet those conditions. Opening an outer shipping box alone does not trigger the exception. The exception does not affect rights relating to defects or incorrect supply.

Refunds following withdrawal

We will reimburse the payments due following withdrawal, including the cost of our least expensive standard delivery option when the whole order is withdrawn, without undue delay and no later than 14 days after being informed of your withdrawal. The additional cost of a more expensive delivery option you selected is not refundable under the statutory withdrawal rules.

Unless we have offered to collect the goods, we may withhold reimbursement until we receive the returned goods or you provide evidence of having sent them back, whichever occurs first. Receipt and inspection do not start a new 14-day refund period.

We will use the same means of payment as the original transaction unless you expressly agree to another method that incurs no refund fee. We will not replace a refund with a voucher or store credit without your agreement.

Defective, damaged or incorrect goods

Your statutory rights are separate from the change-of-mind withdrawal process. Reporting a defect later than 24 or 48 hours after delivery does not automatically remove your statutory rights. Please report it promptly and within the applicable legal notification period. For Slovak-law claims, this is generally within two months after discovering the defect and within the applicable liability period.

Contact us with your order number and a description of the issue. We will deal with your claim as the seller; you are not required to pursue the manufacturer instead. Where we are responsible, remedies and necessary transport are free of charge. Repair, replacement, price reduction or termination and refund are available subject to the legal conditions. Under Slovak consumer law, we are generally responsible for a defect that existed at delivery and becomes apparent within two years of delivery. This is not a promise that a disposable product or consumable will last for two years. We will provide written confirmation of your complaint and the time for remedy, normally no more than 30 days from notification unless a longer period is justified by an objective reason beyond our control, subject to stronger mandatory protection. A video and the original packaging are not automatic conditions for exercising statutory rights. A manufacturer's warranty is additional to your rights against us. See section 8 of our Terms and Conditions for the full complaint procedure.

Optional withdrawal form

Complete and send this form only if you wish to withdraw. You may instead send any clear statement of withdrawal.

To: S DAILY TRADE s.r.o., Vodná ul. 2915/11, 945 01 Štúrovo, Slovakia
Email: contact@vapeglobalstore.com

I/We hereby give notice that I/we withdraw from my/our contract of sale for the following goods:
Goods:
Order number:
Ordered on / received on:
Consumer name(s):
Consumer address:
Consumer signature(s), only if sent on paper:
Date:

Delete whichever wording does not apply.

Personal data

S DAILY TRADE s.r.o., identified above, is the controller of personal data processed for operating this store and managing its customer relationships. For privacy questions or requests, contact contact@vapeglobalstore.com or write to our registered office. We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and applicable Slovak data-protection law.

Depending on how you use the store, the data concerned includes your name, email address, billing and delivery addresses, order details, payment and refund status, customer-account details, communications, marketing preferences, and technical information such as your IP address, device and browser information and use of the website. Age-verification information may also be necessary for an age-restricted purchase. We receive information from you, from your interaction with the website, and from service providers involved in your transaction.

We use information necessary to take steps at your request before a contract and to perform the contract, including processing orders, payment, delivery, returns and customer support. We process information to comply with legal obligations, including accounting, consumer-protection and applicable age-restriction requirements. We may also process information for our legitimate interests in securing the store, preventing fraud, resolving disputes and establishing, exercising or defending legal claims, subject to your rights and interests. Where consent is required for optional marketing or non-essential cookies, that processing requires your consent. Accepting the sales terms is not consent to optional marketing or non-essential cookies.

We use Shopify to host and operate the store. Information needed for the relevant service may be shared with Shopify, payment providers selected at checkout, fulfilment and delivery providers, email and customer-support service providers, and professional advisers. Service providers may process data on our behalf or, where applicable, as independent controllers for their own legal or service obligations. Information may also be disclosed to public authorities where required by law. We do not promise that order data remains exclusively within our company. Details of Shopify's processing are available in Shopify's Privacy Policy.

Essential cookies and similar technologies support functions such as the cart, checkout, security and customer sign-in. Optional analytics or advertising technologies, where used, are subject to the consent and other requirements that apply in your location. You can manage available cookie choices through the controls presented on the website and your browser. Blocking essential cookies may affect the store's operation.

Data submitted during a checkout or account interaction may be retained even if a purchase is not completed; leaving a page does not itself guarantee deletion. Such data is subject to the purposes, legal bases and retention criteria described here. Marketing and abandoned-checkout messages must comply with applicable consent and electronic-marketing rules. You can unsubscribe from marketing using the link in the message or by contacting us.

We retain personal data only for as long as needed for the relevant purpose, taking account of the duration of the customer relationship, outstanding orders and complaints, legal accounting and record-keeping requirements, applicable limitation periods and the need to establish or defend legal claims. Where deletion is requested, information that must be retained by law or for a justified legal claim may be restricted or retained for that purpose rather than immediately erased.

Service providers may process personal data outside the European Economic Area. Where a restricted international transfer occurs, it must be covered by an applicable adequacy decision or appropriate safeguards, such as the European Commission's Standard Contractual Clauses, and any additional measures required by law. Contact us for information about the safeguards relevant to your data.

Subject to the legal conditions, you may request access to your personal data, correction, erasure, restriction of processing and data portability. You may object to processing based on legitimate interests and to direct marketing. Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal. We may need information to verify your identity before responding, and we will respond within the deadlines required by data-protection law.

You may complain to the Slovak Office for Personal Data Protection (Úrad na ochranu osobných údajov Slovenskej republiky) or another competent supervisory authority, including the authority in the country where you habitually reside or work. Providing data needed for an order or legally required verification is necessary for the corresponding transaction; if it is not provided, we may be unable to process or deliver the order. Optional marketing choices do not affect your ability to purchase.

Complaints, applicable law and updates

For order complaints, withdrawal notices and privacy enquiries, email contact@vapeglobalstore.com. Our Terms and Conditions explain the complaint process, alternative dispute resolution, applicable law and competent courts. Mandatory consumer rights remain unaffected. The version provided when your contract is concluded applies to that order; later changes do not retrospectively reduce your contractual rights.