Terms of service

TERMS AND CONDITIONS

1. Seller and contact details

The seller and operator of vapeglobalstore.com is:

S DAILY TRADE s.r.o.
Registered office: Vodná ul. 2915/11, 945 01 Štúrovo, Slovakia
Company identification number (IČO): 50436864
Tax identification number (DIČ): 2120323249
VAT identification number (IČ DPH): SK2120323249
Commercial Register: District Court Nitra (Okresný súd Nitra), Section Sro, Insert No. 41313/N
Email: contact@vapeglobalstore.com
Website: https://vapeglobalstore.com

In these Terms, “we”, “us” and “our” mean S DAILY TRADE s.r.o. Please contact us using the details above for enquiries, complaints or withdrawal notices. The address for returning goods is set out in the Returns and Refunds section of our Business Policy and is separate from our registered office.

2. Scope and products

These Terms apply to orders placed with S DAILY TRADE s.r.o. through vapeglobalstore.com. The store sells vaping products, electronic cigarettes and related accessories. Product descriptions identify the relevant characteristics, including nicotine content where applicable.

The consumer rights described in these Terms apply to customers acting outside their trade, business or profession. Nothing in these Terms limits any rights that cannot lawfully be excluded.

3. Age restrictions and permitted destinations

Age-restricted products are available only to customers aged at least 18, or the higher minimum age required in the destination country. You must not purchase them for a person below the applicable minimum age. You must provide accurate information and complete the age-verification checks required for your purchase and delivery.

Product availability depends on the destination and applicable restrictions. A product listing or country selector does not mean that every product can be supplied to every country. We will not fulfil an order where the sale or delivery is prohibited or required age verification cannot be completed. If we cannot lawfully fulfil an order for which payment has been received, we will inform you and refund the amount paid for the cancelled order without undue delay.

These Terms do not transfer our legal obligations as a seller to the customer. Please follow the product instructions and warnings. Nicotine-containing products contain an addictive substance.

4. Orders and formation of the contract

Before submitting an order, you can review and correct the products, quantities, contact details and delivery address. The checkout displays the order total and available payment and delivery methods. Placing an order creates an obligation to pay if we accept the order.

The contract is concluded when we send an email accepting your order. An email that only acknowledges receipt of an order is not acceptance unless it expressly confirms acceptance. We will provide the accepted order details and the applicable contractual information by email or another format that you can save.

If a product is unavailable or we identify an error before acceptance, we will contact you. We will not substitute a product, change its price or add a charge without your agreement. If we cannot accept the order, any payment received for it will be refunded without undue delay.

5. Prices and payment

Prices are displayed in euros (EUR). Consumer prices include any taxes that we are legally required to collect. Applicable delivery charges and the total payable are shown before you place the order.

You may use the payment methods actually offered at checkout. Payment processing may require authentication by your bank or payment provider. Do not send card numbers, security codes or online-banking credentials to us by email.

6. Dispatch and delivery

Our Business Policy explains the dispatch schedule. Our Shipping Policy explains delivery charges and estimated carrier transit times. Dispatch time and carrier transit time are separate. Delivery estimates depend on the destination; we do not promise 24-hour delivery to every country.

Unless a different delivery time has been agreed, goods must be delivered without undue delay and within 30 days of the contract being concluded. If we miss the agreed delivery deadline, contact us. You may give us an appropriate additional period to deliver and, if we still do not deliver, terminate the contract and receive a refund. No additional period is required where the law allows immediate termination, including where we refuse delivery or an agreed delivery date was essential.

Where we arrange the carrier, the risk of loss or damage remains with us until you, or a person you designate other than the carrier, physically receive the goods. Different statutory rules may apply if you independently appoint a carrier that we did not offer.

Please tell us promptly about a missing parcel, missing items, damage or an incorrect delivery so that we can investigate. Failure to notify us within 24 or 48 hours does not automatically remove your statutory rights. You are not required to accept store credit instead of a refund to which you are legally entitled.

7. Withdrawal, returns and refunds

Consumers normally have 14 days from receipt of the goods to withdraw from an online purchase without giving a reason, subject to the applicable statutory exceptions. The full procedure, return address, return costs, refund timing and optional withdrawal form are in the Returns and Refunds section of our Business Policy at https://vapeglobalstore.com/policies/privacy-policy#returns-and-refunds.

The exception for unsealed hygiene goods applies only where the particular goods were supplied sealed, are genuinely unsuitable for return for health-protection or hygiene reasons, and were unsealed after delivery. It is not a blanket exclusion for all vaping products, and it does not remove rights concerning defective or incorrectly supplied goods.

8. Defective goods and complaints

We are responsible for supplying goods that conform to the contract. Under Slovak consumer law, the seller is generally responsible for a defect that existed at delivery and becomes apparent within two years of delivery. More favourable mandatory consumer protections remain applicable. This is not a promise that a disposable product or consumable will last for two years: normal consumption and wear must be distinguished from a lack of conformity.

Report a problem to contact@vapeglobalstore.com or using our other contact details. Please include your order number, the affected item and a description. Photographs or a short video can help where reasonably available, but a video and the original packaging are not automatic conditions for exercising statutory rights.

Where Slovak law applies, notify us of a defect within two months of discovering it and within the applicable liability period. We will provide written confirmation of the complaint and the time for remedy. That period will not exceed 30 days from notification unless a longer period is justified by an objective reason beyond our control, subject to any stronger mandatory protection that applies.

Available statutory remedies include repair or replacement and, where the legal conditions are met, a price reduction or termination with a refund. Remedies for a defect for which we are responsible are free of charge, including necessary return and replacement delivery costs. We will explain any rejection in writing. A manufacturer's warranty is additional to, and does not replace, your rights against us as the seller.

If a device is leaking, overheating or has a damaged battery, stop using it and contact us for safe handling and return arrangements. Do not send an unsafe lithium-battery product by ordinary post without suitable instructions.

9. Personal data

The Personal Data section of our Business Policy at https://vapeglobalstore.com/policies/privacy-policy explains how personal data is used, the applicable legal bases, recipients, retention and your rights. Accepting these Terms is not consent to optional marketing or non-essential cookies.

10. Complaints and alternative dispute resolution

If you are dissatisfied with how we have handled a matter, contact us and request a remedy. If we reject that request or do not respond within 30 days after it was sent, you may seek alternative dispute resolution from a competent body, subject to the applicable admissibility conditions.

For disputes within its competence, the Slovak Trade Inspection (Slovenská obchodná inšpekcia) can be contacted at Bajkalská 21/A, 827 99 Bratislava 27, Slovakia. Information and submission instructions are available at https://www.soi.sk/alternativne-riesenie-spotrebitelskych-sporov. This does not prevent you from bringing a claim before a competent court.

11. Applicable law and changes

These Terms are governed by Slovak law. If you are a consumer habitually resident in another country to which we direct our activities, this choice does not deprive you of mandatory protections under the law that would otherwise apply. Nothing in these Terms removes any mandatory right to bring proceedings in your country of residence.

The version supplied when your contract is concluded applies to that order. Later changes apply to future orders and do not retrospectively reduce rights under existing contracts. A change to this website's operator does not, by itself, change the contracting seller for earlier orders.